Satisfaction Guarantee
We are confident in the quality and pricing of our products. That is why we offer a "no quibble" money back guarantee. If you wish to return any products to us for any reason, please do not hesitate to
contact us.
Goods must be returned in an unused new condition and in the original packaging within 7 days of receipt.
Customers will be responsible for ensuring goods arrive safely back to us. Your name, address and invoice number should be included. Blue Riband Barbeque will refund the full costs of the goods only and will not refund any shipping costs incurred.
Damaged or Defective Items
In the unlikely event that a product is damaged or defective, it should be returned to us within 14 days of delivery. A replacement item will be offered, if this is not acceptable then you will be given a full refund in accordance with your statutory rights as a consumer.
Complaints
We welcome and value constructive comment on how we can improve our products and services to you. So, in the unlikely event that you have any concerns or complaints relating to either our service or web site, please do not hesitate to
contact us.
We will aim to respond to any feedback within 3 working days.
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